C163 PowerPoint: Strategic Leadership and Future Delivery Models
C163 Principles of Strategic Leadership and Future Delivery Models (Application of Strategic Leadership) ~4-5 Weeks to Complete
| Articulation of Response (clarity, organization, mechanics) The candidate provides substantial articulation of response. Use 3rd person, no 1st person or pronouns.
You are strongly encouraged you to make an appointment early on with the Writing Center to assist you with your writing skills and references. Articulation and sources are graded in the rubric.
WGU Writing Center website: |
Introduction: This assessment will require you to analyze a healthcare system’s survey data (Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS) and develop a strategic plan for improvement of organizational scores. The HCAHPS results posted on Hospital Compare, which is part of the government’s Medicare website, allow consumers to make fair and objective comparisons between hospitals and state and national averages on important measures related to the patient’s unique perspective of the care received. You will need to incorporate the most recent survey scores data analysis (including comparison scores/benchmarking), impact of scores (financial and quality), organizational structure/design, use of technology, and influential cultural and social/environmental factors into this project. You may select a method of presentation that involves either a media presentation or a business plan document that will provide a thorough analysis, a plan that includes stakeholder involvement, and a timeline for implementation, evaluation, and outcome measurement. Scenario: You are the newly appointed chief nursing officer of a hospital and have been tasked with improving the most recently reported HCAHPS score for the entire organization. The hospital board is requesting a detailed report, analysis, and plan to improve these results. You are instructed to complete the full data and impact analysis; develop a detailed strategic plan to improve the scores in all areas of the hospital, incorporating quality improvement, shared accountability, technology, care delivery model, and financial stability; propose a rapid implementation timeline; and outline the process of evaluation in an effective presentation that you will present at the next board meeting. Requirements: Create a multimedia presentation (encouraged) or business plan document in which you do the following: Note: If a multimedia presentation is selected, presenter notes must be included for each slide in order to fully cover the level of explanation, analysis, and discussion necessary. |
Power Point
Slides #1-2, 31 |
| Section A and B:
https://drive.google.com/a/wgu.edu/file/d/0B_KKT6cd_uYqTEI3Q1lYamZkYUU/view?usp=sharing
A. HCAHPS Scores The candidate provides the HCAHPS scores for the chosen hospital. |
A. Provide the HCAHPS scores for a hospital of your choice.
Note: Refer to the web link to find HCAHPS scores for various hospitals. Hospital Compare Website |
#3-5 |
| B1. State and National Averages
The candidate provides an appropriate comparison, with substantial detail, of the scores to state and national averages. |
B. Analyze the HCAHPS scores of your chosen hospital by doing the following:
1. Compare the scores to state and national averages. |
#6 |
| B2. Comparison to Other Hospitals
The candidate provides an appropriate comparison, with substantial detail, of the scores to 2 other hospitals in the region. |
2. Compare the scores to two other hospitals in the region, that UR in competition with no matter how many miles away the competition is.
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#6 |
| B3. Survey Response Rates
The candidate provides an appropriate comparison, with substantial detail, of the survey response rates to 2 other hospitals in the region. |
3. Compare the survey response rates to two other hospitals in the region.
Copy and paste the table off the website.
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#7 |
| B4. Demographics and Services Provided
The candidate provides a reasonable description, with substantial detail, of the hospital’s demographic patient population and services provided. |
4. Describe the hospital's demographic patient population and services provided.
Education, cultural and socioeconomic dynamics. |
#8 |
| B5a. Cultural Dynamics
The candidate provides a logical discussion, with substantial detail, of how cultural dynamics could potentially influence HCAHPS scores. |
5. Discuss how the following environmental and community factors could potentially influence HCAHPS scores:
a. cultural dynamics Specifically, how the cultural dynamics impact the HCAHPS scores. Do not try to solve the issues yet.
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#9 |
| B5b. Educational Dynamics High
The candidate provides a logical discussion, with substantial detail, of how educational dynamics could potentially influence HCAHPS scores. |
5. Discuss how the following environmental and community factors could potentially influence HCAHPS scores:
b. educational dynamics Specifically, how the Educational dynamics impact the HCAHPS scores. Do not try to solve the issues yet.
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#10 |
| B5c. Socioeconomic Dynamics
The candidate provides a logical discussion, with substantial detail, of how socioeconomic dynamics could potentially influence HCAHPS scores. |
5. Discuss how the following environmental and community factors could potentially influence HCAHPS scores:
c. socioeconomic dynamics Specifically, how the Socioeconomic dynamics impact the HCAHPS scores. Do not try to solve the issues yet.
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#11 |
| B6. Financial Impact
The candidate provides a logical explanation, with substantial detail, of the potential short- and long-term financial impact on the organization. |
6. Explain potential short - and long-term financial impact on the organization.
Refer back to 162 and apply to this section. If your scores are higher or improved reimbursement is better. |
#12 |
| B6a. Impact on Quality
The candidate provides a logical discussion, with substantial detail, of the potential impact on quality outcomes. |
a. Discuss potential impact on quality outcomes.
Every single HCAHPS item is a quality measure. |
#13 |
| Section C: https://drive.google.com/a/wgu.edu/file/d/0B_KKT6cd_uYqYjlfY2pDWV96bFU/view?usp=sharing
C. Cause of Scores The candidate provides a logical discussion, with substantial support, of the potential cause of the chosen hospital’s HCAHPS scores. |
C. Discuss the potential cause of the chosen hospital’s HCAHPS scores.
Discuss 3 of the HCAHPS questions. Focus on the low scores. What are the causes or potential causes of the low scores? Table with explanation (1 slide per question). |
#14 |
| Section D:
https://drive.google.com/a/wgu.edu/file/d/0B_KKT6cd_uYqbHpNMHl6UEVqNnM/view?usp=sharing
D1. Organizational Change The candidate provides a logical explanation, with substantial support, of how organizational change can help improve the chosen hospital’s HCAHPS scores. |
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the
organization by doing the following: 1. Explain how organizational change can help improve the chosen hospital’s HCAHPS scores. Complete for each HCAHPS question picked. One organizational change per questions. |
#15 |
| D2. Structure, Process, and Outcomes – Print after completed - PLAN
The candidate provides a logical discussion, with substantial detail, of the structure, process, and outcomes of the strategic plan. Mention technology. |
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the
organization by doing the following: 2. Discuss the structure What UR working on (i.e., framework), process How are you going to implement (i.e., actions), and outcomes Improvement of the HCAHPS question of the strategic plan. Refer back to C 161. |
#16
See red words |
| D3. Improving Organizational Quality – 2 parts
The candidate provides a logical discussion, with substantial support, of how to incorporate evidence-based practice and shared governance to improve organizational quality. And how it improves quality. Do not use interdisciplinary teams, use shared governance. |
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the
organization by doing the following: 3. Discuss how you would incorporate evidence-based practice and shared governance to improve organizational quality. |
#17 |
| D4. Shared Accountability – 2 parts
The candidate provides a logical explanation, with substantial detail, of methods that would be used to incorporate concepts of shared accountability among patients (managers make daily rounds and encourage patients to return surveys), medical providers, payers (good feedback loop with payers regarding feedback from patients after care received), and personnel. And how it improves quality. |
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the
organization by doing the following: 4. Explain methods you would use to incorporate concepts of shared accountability among patients, medical providers, payers (e.g., insurance providers, Medicare, Medicaid), and personnel.
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#18 |
| D5. Technology Trends ~ 1
The candidate provides a logical explanation, with substantial detail, of methods that would be used to incorporate technology trends within healthcare. EMR Electronic message boards |
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the
organization by doing the following: 5. Explain methods you would use to incorporate technology trends within healthcare.
|
#19 |
| D6. Improve Care Delivery System 4 parts
The candidate provides a logical explanation, with substantial support, of methods that would be used to improve the care delivery system, including the topics of quality, cost, access, and patient-centered care. Quality Cost – C162 Access – more than just PCP, access to staff nurse in hospital, access to information and education Patient-Centered Care - |
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the
organization by doing the following: 6. Explain methods you would use to improve the care delivery system, including the topics of quality, cost, access, and patient-centered care. |
#20 |
| D7. Improve Financial Stability
The candidate provides a logical explanation, with substantial support, of methods that would be used to improve financial stability. Before you were discussing all of HCA, C162, now talk about the 3 that you focused on |
D. Develop an organizational strategic plan to improve the chosen hospital’s HCAHPS scores throughout the
organization by doing the following: 7. Explain methods you would use to improve financial stability. |
#21 |
| Section E:
https://drive.google.com/a/wgu.edu/file/d/0B_KKT6cd_uYqT2Y3dUMwbXFlUlU/view?usp=sharing
E1. Stakeholder Roles and Responsibilities The candidate provides a logical discussion, with substantial detail, of key roles and responsibilities of stakeholders. Utilize in 2 other sections E2 and F1 ~ 4 |
E. Develop an implementation plan and timeline for the strategic plan you developed in part D by doing the
following: 1. Discuss key roles and responsibilities of all 4 stakeholders. |
#22 |
| E2. Stakeholder Accountability - 2 parts
The candidate provides a logical discussion, with substantial detail, of how to ensure stakeholder accountability (what happens if not and what happens if) and involvement (make involvement easier) |
E. Develop an implementation plan and timeline for the strategic plan you developed in part D by doing the
following: 2. Discuss how you would ensure stakeholder accountability and involvement. |
#23 |
| E3. Training
The candidate provides a logical discussion, with substantial detail, of training staff would need in order to implement the plan. |
E. Develop an implementation plan and timeline for the strategic plan you developed in part D by doing the
following: 3. Discuss any training staff would need in order to implement the plan. |
#24 |
| E4. Plan Implementation
The candidate outlines an appropriate timeline, with sufficient detail, for implementation of the plan, including periodic review checkpoints to measure progress. 1 year period is plenty Periodic check points, refer to D2 (for example: check HCA scores and progress on training) |
E. Develop an implementation plan and timeline for the strategic plan you developed in part D by doing the
following: 4. Outline a timeline for implementation of your plan, including periodic review checkpoints to measure progress. |
#25 |
| Section F:
https://drive.google.com/a/wgu.edu/file/d/0B_KKT6cd_uYqYVZ6YTMzbGx2Skk/view?usp=sharing F. Evaluate the Strategic Plan’s Success The candidate provides a logical discussion, with substantial detail, of how to evaluate the success of the strategic plan, including the given points. Refer to E4 and provide more detail. |
F. Discuss the process you would use to evaluate the success of the strategic plan, including the following:
• method of measurement that would be used • evaluation of the timeline • method of analysis |
#26 |
| F1. Involvement of Stakeholders
The candidate provides a logical discussion, with substantial detail, of how to involve key stakeholders in the evaluation process. Refer to E2 and provide more detail. Evaluation. |
F. Discuss the process you would use to evaluate the success of the strategic plan, including the following:
• method of measurement that would be used • evaluation of the timeline • method of analysis 1. Discuss how you would involve key stakeholders in the evaluation process. |
#27 |
| F2. Communication of Results - 2 parts
The candidate provides a logical explanation, with substantial detail, of how to communicate the evaluation results internally and externally. |
F. Discuss the process you would use to evaluate the success of the strategic plan, including the following:
• method of measurement that would be used • evaluation of the timeline • method of analysis 2. Explain how the evaluation results will be communicated internally and externally. |
#28 |
| G. Sources
When the candidate uses sources, the candidate provides appropriate in-text citations and references with no readily detectable deviations from APA style, OR the candidate does not use sources. You are strongly encouraged to use the APA manual, 6th edition. |
#29-30 |
