During this unit, you will discuss the following three questions.
1) Shewhart, Crosby, Demining, Juran and Feigenbaum are all pioneers and/or experts in the field of quality improvement. How do their theoretical perspectives on quality differ?
2) What is PDCA? Why is it such a powerful model?
3) What are the positive arguments for the use of CQI in health care, arguments that are not usually applicable to the industrial sector?
