Performance Score Card

VHA strategic vision

Ø Provision of excellent medical and health care services to Veterans in America for improved health and well-being

Ø Training medical students through internship program in VHA centers

Ø Training of health care professional to facilitate provision of high quality health care services to the veterans in America

Ø Conducting health care and medical research to enable provision of world class medical services to veterans in United States

Strategic

vision

Financial

Viability

Physicians

Ensuring that healthcare professionals meet the needs of their clients

Patients

ü Meeting all the health need of the veterans

ü Providing quality healthcare services to the patient

ü Offering world class nursing care

ü Provision of diagnostic and treatment services to all the clients

ü Facilitating effective communication between the patients and doctors to cater for their needs effectively

ü Responding to patients feedback to improve quality medical services delivery

Community

Considering community as assets and engaging in community development activities

Customers

Internal

Employee,

learning

and investment

Recruiting qualified employees and healthcare professional to ensure that they are able to provide top-notch medical and healthcare professional to patients

Regular training of employees to ensure they are able to meet the need of the customer

Provision of training and education to medical students thus enabling creation of pull to facilitate employment

Ensuring that technology and facility meet the needed requirement

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