Learning Team: Patient Satisfaction
What strategies will promote interrelationship between leadership, excellence, and professional integrity?
You are a bedside nurse working in a hospital; one of your patients is expecting to be released that day. The patient\’s doctor visits him every day before noon to check his status. The previous day, he had asked the doctor if he would be allowed to go home the next day, to which his doctor responded that he might be able to but it would depend on his progress.
The following day, the patient believed he was going be released by noon, since the doctor always made his rounds before then. Unfortunately, the doctor had an emergency and wasn’t able to check on the patient until later that evening. Because of the doctor\’s absence, the patient\’s perception of the quality of care he was receiving was distorted, and he took his frustration out on the nurse.
As a team, identify a quality measure nurses commonly face but do not have control over.
