Dealing With Difficult People and Situations
Inevitably as you build teams and lead groups you will encounter \"difficult\" people and situations. This application exercise provides practical suggestions and practice at skills to help you in these encounters.
First � Read the following:
Cleary, M., Hunt, G., & Horsfall, J. (2010). Identifying and addressing bullying in nursing. Issues in Mental Health Nursing, 30(3), 331-335. doi: 10.3109/01612840903308531
Sullivan, E.J. (2013.) Becoming influential: A guide for nurses (2nd ed.). Chapter 10.
Second � Pretest your confrontation skills by doing the exercise in Box 10-1 in Sullivan (2013).
Third � Recall a confrontation you were involved in. Perhaps some of the examples in the Cleary et al. (2010) article remind you of situations you have been involved in? Using the steps suggested in the textbook describe how you handled this confrontation. Can you think of any way you could have improved you performance in this situation? Make notes in your course notes about strategies you could use the next time you experience a similar situation to this. Make a posting in the Unit 7 Conference regarding what you have learned in this application exercise. Comment specifically on what strategies you could use the next time you experience a similar situation.
Fourth � Post-test your confrontation skills by doing the exercise in Box 10-2 in Sullivan.
