analysis of the performance data for the Emergency Department, comparing the medical care and services to state and/or national standards
Additional info:
Improvement in quality and safety should be considered a core organizational strategy. Leading that change is not always easy. A roadmap for change is helpful in managing organizational change. Kotter’s (1995, 1996; as cited in Joshi et al., 2014) model for change is a realistic framework to manage quality improvements. The eight steps of Kotter’s theory include 1) unfreezing the old culture; 2) forming a powerful guiding coalition; 3) developing a vision and strategy; 4) communicating a vision and strategy; 5) empowering employees to act on the vision and strategy; 6) generating short-term wins; 7) consolidating gains and producing more change; and 8) refreezing new approaches in the culture (Joshi, et.al, 2014, page numbers).
The Assignment:
Analyze The HCAHPS data for the Emergency Department. The HCAHPS data for the Emergency Department would indicate there are areas where the care and services are not up to par, as compared to state or national standards.
Using Kotter’s work, write a 3- page (excluding title page and references) analysis of the performance data for the Emergency Department, comparing the medical care and services to state and/or national standards. Provide recommendations for strategies to improve the Emergency Department substandard performance indicators.
Be sure to support your work with at least five high-quality references, including two from peer-reviewed
