A) Legal
B) Professional
C) Moral
D) Ethical
2. The case manager, Enrique, meets with the rabbi of his client, Josh. This is known as which type of meeting? (Points : 1)
A) Collaborative
B) Consensual
C )Collateral
D) Assessment
3. What is the minimal requirement for a counselor as regards the monitoring of service delivery to his or her client? (Points : 1)
A ) A face-to-face meeting takes place at least once per month
B) A phone meeting takes place at least twice per month
C ) Efforts are made to monitor the services
D ) At least one meeting is held during provision of services
Question 4.4. A verbatim interaction between the case manager and the client and/or service-provider should be in which of the following formats: (Points : 1)
A) In italics
B) Enclosed in quotation marks
C) Enclosed in asterisks
D) Enclosed brackets
5. Mannerisms, dress, attitudes, or expressions — all impressions of a client during a contact — reflect: (Points : 1)
A) The level of motivation
B) The level of compliance with the program
C) The client’s state of mind
D)The ability of the client to conform to expectations
6. Which of the following is considered best practice for documentation? (Points : 1)
A) Avoid hostility
B) Be clear and precise
C) Use quotations
D) All of the above
7. Which of the following is an appropriate way to describe a client? (Points : 1)
A) Is a victim of their disability
B) Has a disability
C) Disabled person
D) Is the victim of a birth defect
8. The use of black ink when filling out case notes and other forms is: (Points : 1)
A) Practical
B) Mandated by the APA, ACA, and a host of other professional organizations
C) Required by state and federal law
D) Required by federal law
9. When writing notes, it is considered essential to include evidence of _____________ between you and the referral agency/service provider: (Points : 1)
A) Agreement
B) Interaction
C) Exclusivity
D) Both a and b
10. Phil is not meeting the stated goals of his program. He is simply not achieving the levels of progress set forth in his treatment plan. The correct procedure as pertains to the treatment plan is: (Points : 1)
A) Appending
B) Supplementing
C) Correcting
D) Revising
11. Case managers are generally required to document that they have monitored their cases in order for the agency to be: (Points : 1)
A) Accredited
B) Licensed
C) Fully staffed
D) Reimbursed
12. Once the treatment plan is established and the counselee becomes part of a caseload: (Points : 1)
A) The counselor has carte blanche to interview any relevant person.
B) The counselor has carte blanche to interview any relevant person as long as sensitive aspects of the case are not divulged.
C) Monitoring is subject to rules of confidentiality.
D) All aspects of the case can be discussed except for diagnoses and information pertaining to HIV-AIDS.
13. Doing a follow-up with a client is particularly important after a: (Points : 1)
A) Crisis
B) Home visit
C) Site visit
D) Referral
14. Monitoring involves which of the following? (Points : 1)
A) Home visits
B) Site visits
C) Office contact
D) all of the above
15. Which of the following are the four steps for handling crisis events effectively with a client: (Points : 1)
A) Respond immediately, Construct the best course of action under the present circumstances, Listen to the person, Help the person to begin to look ahead
B) Respond cautiously, Construct the best course of action under the present circumstances, Listen to the person, Help the person to stay focused on the present
C) Respond cautiously, Construct the best course of action under the present circumstances, Listen to the person, Help the person to begin to look ahead
D Respond immediately, Construct the best course of action under the present circumstances, Listen to the person, Help the person to stay focused on the present
Question 16.16. In case management, advocacy often involves: (Points : 1)
Going with people to handle things that they cannot handle themselves
Speaking for people when they cannot speak for themselves
Leveraging authority on behalf of your client when that is needed
All of the above
17. When your client Alisha is riding the bus to work for the first time and expresses profound anxiety: (Points : 1)
Speak to her about her concerns beforehand
Ride the bus with her for the first time
Meet her at the point-of-departure bus stop
Meet her at her destination and debrief her
Question 18.18. A client phones you. He states that he is undergoing a crisis. (Points : 1)
Assess whether or not it is truly a crisis before responding fully
Assess whether it is a case of overdependence
Respond immediately
Respond cautiously
19. Therapeutically speaking, a crisis: (Points : 1)
Usually causes setback
Almost always results in relapse when the client is in recovery
Drains the limited resources of a case manager
Can be the catalyst for growth
20. The most crucial aspect of follow up, as opposed to other forms of monitoring, is: (Points : 1)
A) Rapport building
B) Stabilization
C) Ensuring physical well-being
D) Averting harm to self or others
21. The four elements of a case note are the focus of the interview, your assessment, and _____. (Points : 1)
the resolution and how the client seemed
how the client seemed and the reason for visit
the resolution and the reason for the next contact
how the client seemed and the reason for the visit
22. Instead of saying a person is confined to a wheelchair it would be better to say _____. (Points : 1)
A) the person is wheelchair bound
B) the person uses a wheelchair
C) the person is handicapped
D) the person is afflicted
23. Case notes and documents should be written _____. (Points : 1)
in shorthand
within a week of when the service was delivered
in strict diagnostic language
in terms clients use and understand
.24. Human service professionals want to present a ______. (Points : 1)
A) positive picture of the client
B) balanced picture of the client
C) negative picture of the client
D) more or less accurate picture of the client
25. Some case managers resist leaving their agency offices for meetings with clients because _____. (Points : 1)
A) clients are learning to come into agencies where they will receive care
B) clients will get used to being visited and will not move toward independence
C) workers are too busy and because clients need to learn to use transportation
D) workers do not want to make the effort to join clients in their homes and communities
